more pink than blue
So.
Someone from Rogers replied to me on the weekend, a lengthy email full of nothing and yet rife with typos and continuing to miss the point entirely.
To sum it up:
Blah blah Facebook blah blah Twitter blah blah not the right forum blah blah blah. Name, postal code, birthdate?
and of course:
I understand your frustration, Oh [...]
WOW. Just WOW. Barely two minutes after I sent the last email to Rogers, my phone rang. “Please stand by for an important message from Rogers Customer Service”.
Hmmm! I thought. Well! Maybe that worked. All right. Let’s go.
“Hi there”, she said. “Could I get your name, postal code and date of birth?”
“Certainly!” [...]
Yesterday, after my message to Rogers bombed their comment page, I sent them a much shorter comment which read:
This is in relation to e-care order #XXXXXXXXX.
Since your system won’t let me post a long comment, please see this blog post, which I have also posted on Facebook and Twitter.
Thanks!
www.purplelara.com/2009/09/17/iphone-love-rogers-loathe/
Today I received the following email from [...]
I had been a Telus Mobility customer for over 15 years but recently decided I HAD TO HAVE an iPhone which meant I HAD TO SWITCH to Rogers Wireless. I’d heard some bad things about their customer service but I figured “Hey, I pay my bills on time; the iPhone has a great reputation for [...]