rogers – more of the same
So. Someone from Rogers replied to me on the weekend, a lengthy email full of nothing and yet rife with typos and continuing to miss the point entirely. To sum it up: Blah blah Facebook blah blah Twitter blah blah not the right forum blah blah blah. Name, postal code, birthdate? and of course: I [...]
In: get off my lawn · Tagged with: bad customer service, cell, iPhone, rogers, rogers wireless
and then Rogers called…
WOW. Just WOW. Barely two minutes after I sent the last email to Rogers, my phone rang. “Please stand by for an important message from Rogers Customer Service”. Hmmm! I thought. Well! Maybe that worked. All right. Let’s go. “Hi there”, she said. “Could I get your name, postal code and date of birth?” “Certainly!” [...]
In: get off my lawn · Tagged with: bad customer service, cell, iPhone, rogers, rogers wireless
rogers continues to impress
Yesterday, after my message to Rogers bombed their comment page, I sent them a much shorter comment which read: This is in relation to e-care order #XXXXXXXXX. Since your system won’t let me post a long comment, please see this blog post, which I have also posted on Facebook and Twitter. Thanks! www.purplelara.com/2009/09/17/iphone-love-rogers-loathe/ Today I [...]
In: get off my lawn · Tagged with: bad customer service, cell, facebook, iPhone, rogers, rogers wireless, twitter
iPhone = Love / Rogers = Loathe
I had been a Telus Mobility customer for over 15 years but recently decided I HAD TO HAVE an iPhone which meant I HAD TO SWITCH to Rogers Wireless. I’d heard some bad things about their customer service but I figured “Hey, I pay my bills on time; the iPhone has a great reputation for [...]
In: get off my lawn · Tagged with: bad customer service, cell, iPhone, rogers, rogers wireless