and then Rogers called…
WOW. Just WOW. Barely two minutes after I sent the last email to Rogers, my phone rang. “Please stand by for an important message from Rogers Customer Service”.
Hmmm! I thought. Well! Maybe that worked. All right. Let’s go.
“Hi there”, she said. “Could I get your name, postal code and date of birth?”
“Certainly!” I said
It was Accounts Receivable. RECEIVABLE. They are threatening to cut me off unless I pay them the money I owe them.
Yes, that’s right. Rogers will call you when you owe them money, but they won’t call you if they owe you money.
“This invoice is for services beginning August 21” she said. “Hey”, I said, “guess what day I submitted my invoice by cancelling my order? August 21.”
It seems Rogers themselves believe it is unacceptable for an amount payable to remain outstanding this long.
Interesting, don’t you think?
In: get off my lawn · Tagged with: bad customer service, cell, iPhone, rogers, rogers wireless
on September 28, 2009 at 5:10 pm
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